Return Policy/Terms and Conditions
Currently, we are not offering exchanges or refunds due to Covid-19
We offer exchange or refund to original payment method on unused hair. Hair bundles must be intact (rubber band in place with original labels attached). No returns or exchanges on wigs or closures. You can return within 5 days after delivery date for refund, store credit, or exchange. We do not offer refund or exchange on used items. If there is an issue with your order please contact us immediately. If you changed your mind about your purchase before the order is shipped and would like to cancel order, a full refund will be issued to original form of payment. Return Shipping is paid for by buyer. We recommend that you only use a shipping provider with signature confirmation service, and insurance to protect your own hair investment, we cannot be liable for any hair that is not successfully returned by your shipping carrier.
Before using your new virgin hair, please inspect the hair product(s) thoroughly to ensure the correct length, color, texture, and quality expected are as desired. We highly recommend that you thoroughly inspect and examine the hair without opening the bundle packages to make sure you are satisfied with the hair product(s). Please keep in mind virgin hair will come in natural brown or black color and textures might slightly differ. You have 3 days to contact us if there is an error with your order. You will receive a return shipping label and your correct order will be shipped to you free of charge. Tru Remy reserves the right to change prices based on availability and demand.
Terms and Conditions:
This policy will inform you of the following:
1. What personally identifiable information is collected from you through our website
2. Why we collect personally identifiable information and the legal basis for such collection
3. How we use the collected information and with whom it may be shared
4. What choices are available to you regarding the use of your data
5. The security procedures in place to protect the misuse of your information
Information we collect:
• Voluntarily provided information which may include your name, address, email address, billing and credit card information may be used when purchasing products and services and to deliver the services you have requested.
• Information automatically collected when visiting our website which may include cookies, third party tracking technologies and server logs.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of completed membership forms or emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided for on this Policy.
Tru Remy Luxury Virgin Hair does not now, will in the future, sell, rent, or lease any of its customer lists and or names to third parties.
Unsubscribe or Opt-Out:
All users and visitors to our website have an option to discontinue receiving communication from Tru Remy by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to firstname.lastname@example.org. Tru Remy Luxury Virgin Hair will continue to adhere to their Policy with respect to any personal information previously collected.